#Jottacloud cost plus#

Upon contacting the company through multiple emails, I was disappointed to receive repetitive responses citing company policy, rather than addressing my concerns. I attempted to cancel my subscription, but unfortunately missed the deadline by one day, and consequently, the company automatically withdrew 990kr from my account through Vipps subscription. Despite my 1-year subscription, I found the services to be inadequate for my work and personal needs, resulting in infrequent use. The service provided by the company in question exhibited a profound lack of professionalism and customer care. The Importance of Prioritizing Customer Service in Business Operations This also applies to loss of data stored in the Service and consequences of data loss.' This is from the terms and conditions you have to agree to: 'Jottacloud reserves the right to conduct virus checks and may block certain files from being uploaded.' 'Jottacloud is under no circumstances responsible for any damage, cost or loss relating to the use of the Service. Also the data is not encrypted, this is in my opinion a high risk in itself. The company claims in big letters on their home page that data is 'safely stored'. I asked several times if they found the error, but according to them they they never did.

#Jottacloud cost plus#

As a solution they offered to delete my entire account and that I re-upload the data to their servers, plus one year without billing for the backup service. I needed to restore some files from their service, and after downloading I discovered that seemingly random files had erroneously a size of 0 bytes. I lost lots of family photos because of this. Jottacloud actually corrupted 26 000 files in my backup set. I'd advise you not to gamble the safety of your data on this company. In these abovementioned cases, we reserve the right to offer an alternative Jottacloud subscription, cancel the subscription, or in some cases delete the user account and/or user data.' Beware that the notice they give once they decide you've made 'too much' use of their 'unlimited' offer, may not be long enough for you to recover your data from their hands before they delete it. If a user’s total storage and network usage greatly exceeds the normal usage of an average Jottacloud user, and/or indicates that the Service is being uses for other than normal individual and non-commercial use, this may be deemed as abuse of the Service. Taken from their TOS: 'We reserve the right to limit excessive use and abuse of the Service. According to their terms of service it's only possible for a user to use unlimited storage space if the average user uses unlimited storage space, which is an absurd reality and (surely) Jottacloud knows that.

Their use of 'Unlimited' is a marketing lie. Do not believe their abuse of the word 'Unlimited'